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General Information

What is The Paper Club?

The Paper Club is a monthly letterbox subscription box by Candle Bark Creations - made for stationery addicts! We want The Paper Club to be a source of inspiration, so each month we will send to you a new, different and exciting box for only $19.95 a month delivered! Our goal is to not only spark motivation and refresh your space with brilliant stationery, but also give you a great deal in the process. We pride ourselves on giving you just the right amount of stationery to balance out your collection of paper goodies and that’s why when you order a subscription box from The Paper Club, you get the perfect balance of all the stationery you need over the course of your subscription.  ​

Can I see examples of past subscription boxes?

Yes of course, you can find our past boxes by clicking here.

How do I sign up for the subscription?

Go to the Stationery Boxes, Monthly Subscription on our website and subscribe to our monthly auto-renew subscription.

Can I just sign up for 1 month?

Yes, you’re more than welcome to just sign up for one month, no strings attached! Simply sign up for our monthly auto-renew subscription. If you subscribed or resubscribed after 22nd July 2021 then your are on our new website and you can update and change your subscription status on the website. Including unsubscribing. If you signed up before then you can email hello@thepaperclub.com.au to cancel.

When is the last day to sign up for the monthly subscription each month?

The last day to sign up for the subscription box is the last day of the previous month. For example, we will take signups for our July box the whole month of June, with the cut off to subscribe to the July box being 30th June at 11:59 pm.

Can I change my information on my account?

You can manage your own account if you have subscribed or resubscribed on 22/7/21 or after. Once you log into your account you can edit all the details including cancelling or pausing your subscription. To manage your subscription status please go to My Account > Your Subscriptions (at bottom of page), then click on the subscription (the numbers) you would like to edit. Go to Manage Status and choose Active, Pause or Cancel. You can also edit addresses and all your other details.

How do I contact The Paper Club?

You can contact The Paper Club via email hello@thepaperclub.com.au or call the Candle Bark studio on 02 9516 0926

Is the Paper Club on social media?

Of course, see us in action! Check out our Instagram page, our Facebook page and our Pinterest page.

How do I leave feedback?

Please send us an email hello@thepaperclub.com.au or message us directly through our Instagram or Facebook page. You can also call the Candle Bark Studio on 02 9516 0926. We are big communicators at The Paper Club and always like to hear from our community and value all the feedback and suggestions we receive.

If I’ve missed the deadline for the monthly sign up can I still get this month’s box?

Unfortunately, if you miss the deadline you will have to sign up for the next month’s Stationery Subscription Box. All boxes are limited edition. However, our Shop Now Mystery Boxes are available all the time and they ship within 3-5 business days.

Shipping and Gifting

How much is shipping?

Shipping is free Australia wide!  ​

International shipping rates: 
New Zealand - $15 AUD 
Asia - $25 AUD 
USA - $25 AUD
UK and Europe - $28 AUD
Other Countries - $30 AUD

How long does shipping take for Mystery Boxes?

We guarantee to ship your order within 3-5 business days of receiving a completed fully paid online order. Shipping times vary across Australia but metropolitan areas take about 1-3 days to arrive and rural areas may take from 4 - 7 days to arrive.

How long does shipping take for the subscription boxes?

We aim to ship The Paper Club subscription boxes in the second week of the month, so we will start shipping the July Boxes (subscribed all of June) around the 7th of July 2021. Shipping times vary but you should receive the box within a week from our shipping date.

Where is my subscription box?

Unfortunately, you can’t check your tracking on Australia Post but Australian deliveries should arrive within a week of sending. If it’s been longer than that, feel free to get in touch with us!  ​

Can I give a subscription box as a gift to someone else?

Yes! That’s an awesome gift to give, just add the subscription box to cart and provide the shipping details of the person you are gifting it to.

Billing

When will I be billed?

All subscriptions are monthly auto-renew subscriptions. Your payment will be processed on the same date each month. E.g. if you placed your first order on February 6th the payment for your first box will be processed that day. Then your next payment will be automatically processed on March 6th.

How do I pay?

We accept Credit cards, Mastercard, Visa & Paypal.

How do I cancel my subscription?

You can cancel your monthly auto-renew subscription at any time by logging onto your account if you subscribed on or after 22/7/21. If you subscribed before then and have not moved over to the new website then you can email hello@thepaperclub.com.au to cancel your subscription.

Can I reactivate my subscription?

If you would like to come back to our party and reactivate your subscription go to the subscribe tab on our website and sign up. Then proceed to checkout.

Can I have more than one subscription on my account?

Yes, the more the merrier! If you would like to receive more than one subscription just go to the subscribe tab and subscribe again. Make sure if the details are different to add them correctly.

Returns and Refunds

Can I return my box if I don’t like the items?

Unfortunately, we do not offer returns if you don’t like the items but we are more than happy for you to email feedback to us at any time.

Can I return or exchange my box if I have missing or damaged items?

Yes, if items are missing or damaged please contact us so we can send you a new box or the missing items.

What if I have prepaid for a subscription but I decide to cancel it?

If you no longer wish to receive your subscription but have already paid, we can issue a refund to you within 5-7 business days.

COVID-19

Will COVID-19 affect my order?

Mostly no. Your order will be processed the same as usual. The only thing affected may be shipping times.

Donations

Do you donate to charity?

Yes, we donate $1 to charity for every box sold!

What charity do you donate to?

We donate to a local charity called OzHarvest, each Paper Club box sold gives 2 meals to people in need.